Legal & trust
Quality Claims, Returns & Commercial Remedies
This B2B policy describes the process for order-specific quality or delivery claims without creating an unapproved consumer return promise.
Effective: August 31, 2026
Claims process
Report a suspected shortage, shipping damage, defect or specification issue promptly using the contact route stated in the quotation or by emailing sales@kicordless.com. Include order reference, model, quantity, photos/video and other evidence reasonably needed for review.
Customized products
OEM, customized, programmed, labeled or project-specific products may have limitations on return or cancellation. The applicable written quotation, order confirmation or contract controls.
Inspection and technical review
The parties should confirm product version, frequency region, interfaces and other critical requirements before order acceptance. Samples and bulk units may be subject to different agreed inspection steps.
Remedies
Any repair, replacement, credit, refund or other remedy depends on the verified cause and the final commercial agreement. This website does not promise a fixed return window, warranty period or automatic refund.